These general conditions of sale apply to all orders placed on the website www.altitude64.com.

Altitude64.com reserves the right to adapt or modify at any time these terms and conditions. If modified, it will be applied to each order the general sales conditions in force at the date of order.

I. Product Availability

Our product offerings and prices are valid until they are visible on the site, subject to availability.

Upon receipt of your order, we check the availability (or) product (s) command (s). In case of unavailability, we are committed within 30 days from the confirmation of the order, or to offer a similar product at a similar price, or you pay by check, or by canceling the transaction and the reimbursement will be made via the credit card used for purchase.

II. Methods of delivery and delivery in France

Methods of delivery

Delivery in metropolitan France, French overseas territories, Europe and International.

The products are delivered to the shipping address you provided during the order process.
Delivery by default Computer.
If the customer can not be present at the address indicated on the day of delivery, a notice Passage is deposited in the Customer's mailbox. It is then up to the Customer to go withdraw the Order in his Post Office and, within 10 days after the filing of the Notice.
After this period of 10 days, the product is forwarded by post to Altitude64.
If the client decides to request a new delivery, it is a dependent and must be paid before the return by contacting Customer Service.
If the customer wishes to cancel his order, he may choose either a refund or a credit, the shipping costs are not reimbursed. If the customer chooses a refund, Altitude 64 will make its best effort to reimburse the Client within a maximum period of 30 days from the receipt of the returned product.
If the Customer has entered an incorrect address in his order, the Post Office will be unable to make delivery and the Product will be automatically returned to Altitude64.
For special delivery, or express, or with a different method of dispatch of mail (FEDEX, DHL, UPS) you can contact us on 05 59 72 99 99, the tariff delta relative to Poste pre-established tariff will be requested extra.

Delivery delay

Upon receipt of your payment, it takes a maximum (for France) of 12 days for the preparation of the order to which is added the delivery time of mail.
SEND IN COLISSIMO By POST. The delivery time is 48 hours (excluding weekends and holidays) for France, to foreign countries, it may takes a minimum of 5 open days, and depend of customs services.
The delivery time can in no case be criticized us once sent object: the position is fully responsible for it and the reimbursement of expenses are not possible without the evidence adduced late delivery due to the postal service .


Prices of products sold on the Site are in Euros all taxes included, excluding postage costs
Recommended retail price
A prospective comparison of price displayed next to the selling price is established using either the estimated list prices provided by the supplier or the price established by the Altitude 64 services in one or more outlets.

It is possible that the price of the same product fluctuates after its posting on the Site. This fluctuation can be punctual because conducted as part of a promotional event whose duration is limited in time or longer.
Altitude64 will not be affected in case of fluctuations in selling prices and any price differences will be refunded under any circumstances

All prices are provided subject to obvious typographical error. Should an error occur Elevation 64 contact the Customer to warn of the error made by its services and remind him that the Order will be billed to the conditions corrected. However, in case of refusal conditions corrected, the Customer is free to cancel the order corrected without penalty.


Only persons legally capable of entering into contracts for goods and services offered on the Website, the Order can Altitude64.com Site
When placing the order, the Customer warrants have full legal capacity to adhere to these terms and conclude this agreement.
When paying by card, the Customer warrants that it is fully authorized to use the said card and the latter gives access to sufficient funds to cover all costs required to settle the Order.

Personal informations
In the Order, the Customer agrees to provide the information requested of it and is committed to the truth of the past:
• last name and first name.
• address.
• phone.
• email address.
• the type of the payment card, the card number, expiration date and security code of the card.

Altitude64 can not be held responsible for any typing errors by the Customer or the consequences in terms of delay or delivery error. Thus, if the delivery can not take place because of a mistake by the Customer, the return postage will be at the Customer. In this case, the Customer will prohibit any claim due to delivery times.

Right of withdrawal and right of return:

The Customer has a right of withdrawal he may exercise within 24 hours of placing the order by informing the Customer. If the Product is in order preparation, shipping costs will not be reimbursed.
Otherwise, the provisions of Article L 121-20 of the Consumer Code apply.
Pursuant to Article L 121-20 of the Consumer Code, the Customer has a right to return within 7 days of receipt of the Order. The latter can thus obtain the right to return a product that does not suit him, without penalty.
Upon exercise of the right of return by the Customer in accordance with article L. 121-20 of the Consumer Code, the control returns to the costs remain the Customer.
Any request for return Altitude64 reached beyond this period of 7 days for any reason will not be accepted.

For example, can not be considered the following grounds:
- Unable to contact Customer Service by phone (the Customer can send an email) - the absence of the Customer during the period of 7 days of receipt of the Order by a third party,
- The delivery of the Order on a vacation or secondary home,
- A product offered by the Customer after the period of 7 days

Return process of a Product
To exercise the right of return, the Customer must contact beforehand the Customer Service by email at mark it "return request" in the subject line of the email. The Customer Service give the Customer a return number.
If the return was caused by a change of mind, the Customer must go to his Post Office and mail (at its cost) the order at which it will be communicated by Altitude64. The customer then has a period of 15 days for Altitude64 receive the product.

The Product must be returned to Altitude64 in a state resale ie respecting the conditions of return set out below:
• unworn product, never used
• unsoiled, not washed
• not ironed
• Folded in its original packaging.

The risks associated with returning the product, whatever the cause, the responsibility of the Client. If the product is lost by the Carrier when this shipment, the Customer is solely responsible and will not be refunded.
Upon exercise of the right of return in accordance with the conditions stipulated herein, the Customer will be offered either have either a refund of the purchase amount, excluding the amount of transportation charges paid by the Client.
The only time the Product return shipping costs are reimbursed to the Client is when the return was by a mistake from Altitude64.
If the customer chooses a refund, Altitude64 make every effort to reimburse the Client within 30 days from the receipt of the returned product. If this period is exceeded for reasons beyond its control, Altitude64 may be tried by the Client.
If the returned Product fails to Altitude64 the deadlines and conditions provided above (Return procedure of a product), the Client will neither be refunded nor get to have. In this case, if the customer wishes to again enjoy his product, he must make a request by email to Altitude64 which will send as soon as possible the product. The return postage will be borne by the customer and payable in advance by credit card.


You can make the payment:
By credit card (Visa, Mastercard, American Express)
by PayPal
By RIB (contact us altitude64@orange.fr)
By check (Contact us at 0033 5 59 72 99 99)


Payment is made directly to the bank. Altitude64 has no access to these details, and do not keep them on its servers. That is why they are called back for each new transaction on our site.

Altitude64 can not be held liable for breach of contract, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires .

Company Information
The Website is operated by www.altitude64.com:

51 bis Boulevard Charles de Gaulle 64140 LONS

Phone contact : 0033 5 59 72 99 99

SIRET: 41957261500021

COMMUNITY VAT: FR 73 419572615/00021

Contact: Greg or Olivier